Ensure your information is accurate. The "Reference (Booking or Agency)" typically refers to the booking confirmation from the hotel or your booking channel. If you don’t have this, no problem! Simply input your arrival date (check-in date) and last name. If your name is unique, you can also log in using just your first and last name.

Verify you’ve selected the correct hotel. Ensure you’re on www.royaltonresorts.com, select your hotel, and navigate to the "Online Pre Check-in" section from the menu.

This likely means some information is missing. Click "Edit" below the name, complete the required fields, and try again.

Only passports and official identity documents are accepted. Driver’s licenses, Global Entry cards, membership cards (Costco, etc.) are not accepted.

• We recommend taking a photo with your mobile phone camera and uploading it manually instead of using the tool’s scanning function. The photo is usually recognized more easily.
• Make sure there is good lighting, as poor lighting may prevent the system from recognizing it.
• Place the document horizontally and take the photo with your phone in vertical position, ensuring the document covers almost the entire image.
• Confirm that the photo is not cropped after taking it.
• If the light creates reflections, hold the document at an angle to avoid glare in the image.

For passports:

• The signature must be visible. If it is not on the main page, also take a photo of the page where it appears.
• Ensure the reference code is clearly visible.

For identity documents (IDs):

• A photo must be taken of both sides of the document (front and back).
• The signature must be visible.
• The reference code on the back must be clearly visible.

Ensure you select either "ID" or "Passport" in the pop-up window. If you are traveling internationally, choose your passport.

Scan the page with your photo and information. If your signature is on a separate page, scan that as well.

Some laptop webcams may not provide the required clarity. Use your mobile phone to take a clear picture or scan your document and upload it as a JPG. Alternatively, complete the process on your phone.

Ensure every field is completed, you’ve agreed to the terms and conditions, and you’ve signed the form.

Yes! Upon arrival, head to the "Fast Track" lane for online pre-check-in. Please have your ID ready to validate your details.

Yes! A valid email is necessary for us to communicate any updates regarding your confirmation. We recommend opting in to receive communications to stay in touch with the hotel.

Absolutely. We adhere to the highest cybersecurity standards. Your information is securely stored and will be deleted upon your check-out.

This is a standard hospitality requirement to validate your check-in. Rest assured, your information is only used by us and never shared with third parties.

It’s completely free! We offer this service to help you fast-track to your vacation.

While we recommend completing the pre-check-in before arrival, you can also do it in the lobby and still use the "Fast Track" lane.

Yes! Although it may seem busy at times, the process is much quicker than the regular check-in line.